ABT's BUSINESS FACULTY is driven by an elite and formidable team of reputable Business Strategists, Specialists and internationally acclaimed Performance Coaches that recently joined forces with ABT to provide our students with unique learning opportunities directly focused on developing key competencies and advanced skills in business performance management...all our Business Faculty courses are also accredited by STANDARDS CENTRAL.
Through the development, and introduction of industry-specific qualifications and recognised training opportunities, STANDARDS CENTRAL is committed to setting benchmarks and industry guidelines for people managers and team leaders working in the service industry...
Your gateway to becoming an agent for organizational change and transformation...
Globally successful companies in the service industry have one characteristic in common: their managers are revolutionising organisations with innovative approaches to human capital development and new styles of leadership.
This change of paradigm is reflected in STANDARDS CENTRAL's EMMI Manager Development Programmes, which guide participants towards greater levels of excellence in people management and team leadership; and ultimately to equip service-managers with the necessary skills, abilities and confidence to facilitate improved levels of performance in service....
This unique course package enables participants to explore the latest 21st century management processes, principles and practices as well as gaining distinctive leadership perspectives on new management methodologies, approaches and strategies.
This course helps aspirant and existing leaders make the transition from old-school management patters to becoming well informed and capable visionaries for organizational growth and agents for transformational change.
The full EXECUTIVE MASTER OF MANAGEMENT INNOVATION CERTIFICATE (EMMI - MDP/AMPP/EOPC/CCSP) qualification consists of four 'micro-qualifications' components, namely:
- MANAGEMENT DEVELOPMENT CERTIFICATE (EMMI-MDP)
- ADVANCED MANAGEMENT PRACTICES CERTIFICATEE (EMMI-AMPP)
MICRO-CREDENTIAL QUALIFICATION COURSES:
Micro-credential qualifications are short courses or course modules forming part of a verification-certification or qualification course allowing students flexibility in their studies or the opportunity to focus on a more specific area of study and/or practice...
Improve your people management & team leadership potential...
The hospitality sector is in desperate need of credible and competent managers to drive and maintain service standards in the industry... The fundamental aim of the Manager Development Micro-qualification-programme (EMMI-MDP®) is to fast track professional development, endowing participants with solid people management and team leadership skills over a short span of time. After just two weeks, participants will return to their places of work (...or enter the industry) as competent and capable service-managers, ready to turn their newly acquired knowledge and insights straight into action. KEY OUTCOMES... is to develop the leadership skills required to effectively manage people and lead teams; gaining understanding and sound knowledge of themselves as managers and how to lead subordinates, followers and teams to greater levels of productivity, efficiency and performance.
- Inspirational Leadership
- The profile of a manager
- Employee & Team Motivation
- Emotional Intelligence in the Workplace
- Mindful Management Practices
- Positive Psychology in the workplace
- People Management Skills
- Effective Management Processes & Functions
- High Performance Teams
- Roles & Responsibilities of a Manager
Accept the challenge. Take the reins of your management career...
The Advanced Management Practices Micro-qualification-programme (EMMI-AMPP®) was specifically designed for current managers and team leaders (including EMMI-MDP graduates) to further their knowledge and understanding of organizational growth practices and business management principles...
As a strategic management course, AMPP is packed with contents that focuses on broadening perspectives and leadership attributes, while enhancing the necessary managerial acumen required in the ever-changing and competitive business environment.
KEY OUTCOMES...is for participants to discover new and innovative approaches to various senior management functions, learning how to implement and facilitate these strategies with precisions and accuracy for improved and accelerated results...
- Employee Engagement & Development
- Standards & Best Practice Activation
- Transformation & Change Management
- Business Scalability
- Process Management
- Performance & Quality Management
- Human Capital Management
- Job-role Suitability Testing & Talent Selection
- Strategy Elicitation, Formulation & Implementation
- Business Analysis & Gap Surveys
One of the key benefits of participating in a EOPC certification course is the opportunity to take the official ECO-OPERATOR PROFICIENCY CERTIFICATION (EOPC) Exam, and upon successful completion receive a Professional Certificate in Sustainable Eco Tourism issued by STANDARDS CENTRAL to demonstrate your knowledge, understanding and commitment towards sustainable eco-tourism standards and practices.
Sustainability is imperative for all tourism stakeholders and must translate from words to actions.
The EOPC program offers practical insights and expert guidance to assist tourism destinations and operators implement effective steps and achieve tangible performance goals aligned to industry guidelines and requirements.
All training participants who complete this 1-week onsite EOPC training course will have the opportunity to take the official ECO-TOURISM OPERATORS PROFICIENCY CERTIFICATION Exam.
- Introduction, Status of Eco Tourism,
- Planning, Design & Development
- Sustainable Operations & Practices
- Conservation & Awareness
- Participation & Partnerships
- Monitoring & Evaluation
- Understanding Markets & Products
- Developing a Business Plan
- Marketing & Sales
- Human Resources
- Health & Safety
The CERTIFIED CUSTOMER SERVICE PROFESSIONAL (CCSP) program provides professional recognition to individuals with above average knowledge, skills and competency levels in Customer Service as a discipline of specialization in hospitality.
Until STANDARDS CENTRAL introduced and established this credential, there was no industry-wide, standardized avenue for Customer Service practitioners to be acknowledged for their efforts, accomplishments, and expertise; and no formal credentials that showcased an individual’s standing and commitment in the industry.
As a specialist, independent organization, STANDARDS CENTRAL is well-positioned to grant the CCSP certifications as a recognized, admired independent professional credential. The CCSP Program for customer service practitioners was designed by industry experts and recognized role-players in the industry for professionals seeking career-advancement and recognition in this fast-growing and often under rated discipline of competency.
- Performance, Productivity and Efficiency in Service
- Personal & Professional Approaches to Service
- Quality & Consistency in Service
- Minimum Standards & Guest Expectancy
- Service Provision vs. Service Delivery
- Vision, Passion & Energy to Serve
- The Psychological Approach to Customer Service
- Service Strategy Elicitation & Implementation
- Guest Expectations and the overall Guest Experience
- Anticipating & Responding to Guest Needs
ABT is proud to announce the launch of our HOSPITALITY STAFF FINISHING PROGRAM. It is a unique, cross-curricular approach to management training where eager students can develop their critical skills and confidence...
The immersive programme is open for current and entry-level candidates, so whether you are working in service or are planning to pursue a career in the service industry, this program is the ideal opportunity for you to kick-start your career...
The HOSPITALITY STAFF FINISHING PROGRAM involves a 7-day intensive training program focusing on STANDARDS CENTRAL's unique model for hospitality staff empowerment that develops four key 'intelligences', namely: 'Self-directed Intelligence', Customer Intelligence', 'Team Intelligence' and 'Organizational Intelligence'.
- INTRINSIC: Self Management Techniques, Personal Discovery etc.
- EXTRINSIC: Results-driven Communication, Emotional Intelligence etc.
- Knowing & Understanding your customer
- Engaging & Dealing with customers
- Leadership & Management Skills
- High Performance Teams
- Business Transformation
- Organizational Goals & Benchmarks